--VQ-- Site Admin

Joined: 06 Jan 2003 Posts: 590
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Posted: Wed Aug 30, 2006 1:47 am Post subject: Recover a DELETED message? |
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Question: I may have deleted mail by accident. Can it be recovered?
Answer:
You didn't say whether you deleted these messages from your IN box or your Held Mail area.- If you are using web mail, messages that are deleted from the IN box can be recovered by clicking on the Trash can and then moving them to any other folder.
- When you download mail with your email program, it is deleted from our server if your email program is set to delete upon retrieval. You can change this setting and leave messages on our server for a number of days or until deleted on the web.
- Finally, email that is deleted from the Held mail area is shredded permanently. It cannot be UN-deleted. We do two things to help you avoid mistakes:
1. We color the DELETE button red and intercept your request with a pop-up: "Are you sure that you want to delete these messages?"
2. We discourage users from deleting any mail from the Held Mail folder. Insetad, let Vanquish delete this mail for you. When you delete it yourself, you not only risk deleting an important message, you also deny the sender a chance to demonstrate the message may have been personal and desirable. Finally, is it possible that you RELEASED the message and then could not find it? There are several reasons why it may appear that a message you release seems to disappaer. But in fact, it has not been lost and is easily found. |
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