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Can I get root access to my vqSA?

 
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PostPosted: Fri Feb 25, 2005 4:46 pm    Post subject: Can I get root access to my vqSA? Reply with quote

Question: Will Vanquish give me root access to the operating system of a Vanquish Server Appliance?

Answer: The short answer is "Yes, but with repercussions..."

The vqSA server at your site is one component of an application service constellation. It must communicate in perfect harmony with our servers regarding subscriber data, challenges, trusted sender authentication, and bond settlement. If you demand access to the OS, it adds a great burden to future service and support, because we can no longer be certain of the configuration, system parameters, permissions, and installed services.

We recognize that you own or lease the hardware. If you demand the Root password to the operating system, we will give it to you. But doing so during your subscription agreement will alter your service warranty. For these reasons, we require a liability waiver and release from our standard service agreement.
  • The owner must sign a waiver of liability which insulates Vanquish from all claims arising from breach of privacy or from damages, whether direct, indirect or consequential. The waiver will cover any event related to email that is lost, corrupted, diverted or improperly disclosed.

  • Although anti-spam service contracts for accounts protected will continue, routine technical support of your vqSA may no longer be free. Technical problems arising after the release of the root level OS password will only be performed as paid service. Similarly, software upgrades and fixes, although still provided on the same basis as originally contracted, may result in technical problems which may require servicing on a paid basis.

  • If a malfunction is determined to be software in nature and cannot be resolved in 10 minutes or less (including that determination), Vanquish will rebuild the entire vqSA application. This may result in lost configuration data and lost “Held” email.
If you still desire root access to the operating system, please contact Harold Weiss at +1 508-486-9040, ext-13. He will fax you the agreements that will release us of liability and rescind your service agreement.
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